We accept payments from PayPal, iDEAL, Bancontact, Creditcard and by Bank transfer.

You can choose the Bank Transfer option in the check out. When you placed the order, you will receive an email with the payment instructions. Didn't receive an email? Please contact us at contact@mydeerartshop.nl 

Oh no, that's annoying! Please try an alternative payment method or contact us at contact@mydeerartshop.nl and we will help you as soon as possible.

We usually ship all orders in 1-5 business days. You will automatically receive a shipping notification when your order has been shipped. If you didn't receive a shipping notification after 7 business days? Please send us an email at contact@mydeerartshop.nl

When your order is packed and shipped, you will receive a separate email with the tracking information. When you have questions about the tracking information, please contact us by email at contact@mydeerartshop.nl

For the Netherlands, your order will be delivered at your home in 1-2 days after receiving the track en trace information by mail. 

For other countries, the time to delivery may difference per country. In the most of the time, it will be delivered in 1-2 weeks after receiving the tracking information. If your order is delayed you can see the information in the tracking information by mail. If you not sure if everything is right in the shipment, please don’t hesitate to get in touch with us. 

If your order is delayed you can see the information in the tracking information by mail. If you not sure if everything is right in the shipment, please don’t hesitate to get in touch with us. 

oh no, how awful! But no worries, we would like to solve it for you, but we need some more information about the damaged order. Please, give us an email within 3 days of receipt.We need a few things from you before we can send you a new shipment.

Please send us the following images by email:
- 1 image of the damaged packaging, with the shipping label visible.
- 1 image of the inside of the damaged package
- one image of the damaged product
- 2 detailed images of the damaged product.
We need this images to hand over to the shipping company.

When we have received and assessed the correct information from your side, we will already send you a new shipment.

The art print is sold unframed (standard) and carefully packed and shipped to avoid damage during shipping.

If you haven’t received any emails from us, maybe you have most likely mistyped your email address when placing the order. An other option the email we have sent has been caught in the spam-folder by your email provider. Is this not the problem, and you still can’t find your order confirmation/shipping notification, please send an email to us at contact@mydeerartshop.nl and we will check that we have actually received your order.

Please send us an email at contact@mydeerartshop.nl and we will assist you further.

We're so sorry, we will of course solve it for you! Please send an email to us at contact@mydeerartshop.nl and we will come back to you as soon as possible.

If you have purchased a product from us in pre-order, we will always mention the date / period your item will be shipped on the product page. Did you already expect the product, but it's not there yet? Please contact us at contact@mydeerartshop.nl

When for any reason you’re not totally happy with your purchase you can return the item unused and in original packaging within 14 days after delivery. Please send us an email at contact@mydeerartshop.nl, so we will know when to expect the package. The shipping costs for the return of the package will be yours. As soon as we’ve received your package we can refund your money. Please note: we can’t refund your money when the 14 days after delivery have passed.

Yes you can return items bought with a gift card, however you will be refunded onto a new My Deer Art Shop giftcard.

No, once an item has been personalised this makes it non-returnable

We're sorry for the incorrect refund! Please contact us at contact@mydeerartshop.nl and we will come back to you as soon as possible.

Unfortunately, we are unable to refund the difference between the original price and the sale price.

All prints are signed and hand numbered by the artist on the front of the print. Some motives are only available in one size and some motives are available in two or even three sizes. The motives are printed in a limited edition of 50–200 pieces per motif and size, on 250 gr. fine art photo/cotton paper. The postcards are not signed and numbered and will continuously be in stock.We try to write all the information about our products in our product descriptions on the product page. But, if you missing some specific information, please contact us at contact@mydeerartshop.nl.

Sometimes, we are able to make the art print in other sizes. Please send us an email at contact@mydeerartshop.nl and we will answer your request as soon as possible. Please note: we charge extra costs for custom products, and custom/personal products are non-returnable.

All our art prints are limited editions. If a product is sold out, all numbers of the product have been sold. Sometimes we have the latest numbers only in our art studio in Heemstede, and no longer online. Please send us an email at contact@mydeerartshop.nl if you would like to know if your favorite is still available.

Yes we do! To buy our online gift card, please click here. Please note; our gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and is only valid to use online

Yes you can, please send us an email at contact@mydeerartshop.nl and we’ll be able to advise you further on this.

No, our gift cards are non-refundable.

Normally, your gift card is valid for 12 months from the date of purchase. If you need more time to think about your purchase, please send us an email at contact@mydeerartshop.nl

You can entering the discount code in the 'check out' step. The step after your shopping cart.

Check if you entering the code exactly as it appears and check if the code is still available. Sometimes, the code isn't working for all our art products; check the terms and conditions of your code. It’s still not working? please send us an email at contact@mydeerartshop.nl. 

No, you can only use one discount code in each individual order.

Unfortunately, we can't refund the discount amount once your order has been placed.

No, you do not have to create an account with us to order.

Click "unsubscribe" at the bottom of any newsletter you receive from us, alternatively email us at contact@mydeerartshop.nl and we can remove your information from our database completely.

That would be nice! Please contact us at contact@mydeerartshop.nl and we'll send you all the information you want for your shop.